Case Study: Metropolitan Police Service

CRM Consultancy as part of the Transforming HR project (Metropolitan Police Service HR Shared Services Centre)

I was engaged by Steria (now Sopra Steria) as part of the £42 million Oracle HR and CRM implementation for the Metropolitan Police Service to deliver cost savings of £15 million each year. Delivering a shared services centre driven by self-service across multiple channels, supported by a traditional call centre structure with expert services employed to manage the processes for employees at the world’s oldest police force. I delivered key functional and technical solutions within Oracle CRM, liaising with the client and internal teams to give flexible solutions to the client on time, enabling the consultancy to deliver a robust solution which supports nearly 50,000 end users.

Client feedback:

A very, very good person to have on your project. The word ‘Guru’ is over-used these days but Matt is exactly that – he can diagnose, design and fix just about anything related to or vaguely touching the technical elements of CRM and in particular, Workflow. Matt wrote the Oracle manuals on Workflow… – No, he REALLY did.

Founded in 1829 by Robert Peel, the Metropolitan Police Service is the territorial police force responsible for law enforcement in Greater London, excluding the “square mile” of the City of London. MPS also has significant national responsibilities, such as coordinating and leading on counter-terrorism matters and protection of the British Royal Family and senior figures of Her Majesty’s Government. The Metropolitan Police Service is the world’s oldest police force and employs about 50,000 full-time staff.

Formed from the 2014 merger between Sopra Group and Groupe Steria, Sopra Steria employ over 38000 staff across more than 20 countries. In 2015, the group had combined revenues in excess of 3.8 billion Euros.